Refund policy

At Cameeliya Beauty, we take great care to ensure every order reaches you in good condition. Due to the personal nature of skincare and beauty products, we are unable to accept returns or exchanges for products that have been opened, used, or damaged after delivery.

If you receive a damaged, defective, incorrect, or missing item, please contact us within 48 hours of receiving your order. Kindly provide your order number together with clear photos or videos of the product and packaging so we can review the issue.

Once your claim is approved, we will arrange a suitable replacement or refund depending on the situation. Refunds, where applicable, will be processed using an appropriate payment method.

Please note that change-of-mind returns, exchanges due to personal preference, or returns of opened/used products are not accepted.

For any return or refund-related inquiries, please contact the Cameeliya Beauty customer support team.